Q: What is consignment?
A: Consignment is a process of supplying you with items and experiences for your auction prior to your event without paying for them upfront. Once your event occurs, you are only responsible for paying for the items that are sold and returning any unsold items to us.
Q. Can I sell an item more than once?
A. Yes, this is one of the benefits of consignment. You are welcome to sell any item or experience package more than once. This concept works very well in live auctions when an experience is receiving many bids. An experienced auctioneer will sell the item to the top 2-3 bidders once the bidding slows down.
Q: How do I know your items are authentic?
A: Our autographed sports memorabilia items are absolutely 100% authentic as all signatures are from professional paid athlete signing sessions. Each item is affixed with our hologram and comes with a certificate of authenticity. Our fashion items are in brand new condition and come with original tags. Select vintage handbags, such as Chanel or Hermes, are considered “pre-owned” but will always come delivered in excellent condition with brand authentication.
Q: Do you work with organizations across the country?
A: Yes, we work with organizations and companies worldwide.
Q: What is the difference between the Off-Site and On-Site Programs?
A: For Off-Site, we will ship the items to you and you are responsible for all aspects of handling the items during your event. If you select our On-Site program, we will manage every aspect of the auction including set up, management, redemption, and shipping.
Q. Do you travel to other states to manage auctions?
A. Yes, we travel each month across the country.
Q: Is there a minimum order required to work with Go Charity?
A: No, there is no minimum order as we do not want you to have more auction items than you feel comfortable working with.
Q: How many months prior to my event should we begin talking about working together?
A: The earlier the better. But if you are within a few weeks of your event, we are still interested in working with you and can assure you of our same professional and first class services.
Q: Who pays for the shipping costs?
A: The charity or company holding the event is responsibility for all shipping charges for our off-site drop ship program. As a courtesy, we are happy to pick up at no cost to you, the first two items that need to be returned to our warehouse.
Q: Who is responsible for damages to items that may occur during shipping?
A: Our items are always shipped via UPS with insurance, so the carrier will be responsible for any damage or lost items. But if you have to return some items and do not pack them correctly, you may be responsible for any damages.
Q: If we sign up for the On-Site Program with Go Charity, how quickly will my charity receive the proceeds check?
A: If we are to process the payments for the auction items sold, you can expect to receive your proceeds check within two weeks following your event.
Q. Can you manage our auction but allow the charity to process the auction payments on our payment system?
Yes, many organizations we work with prefer to process the payments on their credit card terminals or a 3rd party system. We will perform the same job no matter who is to process the payments.
Q: How do I know that we are receiving the correct total of the proceeds?
A: When you work with Go Charity, you will receive an official auction list via email prior to the event. Once the event is over, you will receive a detailed auction summary spreadsheet via email.
Q: How many days after our event is our payment due for all sold auction items?
A: We require that all sold auction items be paid for within 15 business days after your event.